• Never share your PIN or Password
  • Beware of scare tactics – demands for urgent action are a red flag to a scam.
  • Be cautious of suspicious links
  • Watch for misspelled words in communications (emails, text messages, websites, etc.)
  • Never give someone control of your computer, mobile phone or online banking account.
  • If you suspect the call to be fraud – hang up and call your local office.


  • Use two-factor authentication on accounts when available
  • Use random or complex passwords
  • Keep your browsers up to date with the latest defenses
  • Keep the operating system on your phone, computer, etc. updated
  • Sign up for text alerts in the CB2Go app

Be Alert

In the same way defensive driving prevents car accidents, always treating incoming email as a potential risk will protect you from scams. Fraudulent emails can appear very convincing, using official language and logos, and even similar URLs. Always be alert.

  • Carefully check the sender’s email address. Scammers will often change the email address by one letter or character. 
  • Avoid clicking suspicious links
  • Be aware of scare tactics and threats. Demands for urgent action should be a red flag.
  • Watch for attachments and typos.
  • Be careful when using the phone number provided in an email. It’s best to verify the phone number before using.
  • Large companies will not contact you and request control of your pc or request online banking information.

  • Don’t rely on caller ID – scammers can make any number or name appear on your caller ID.
  • Never give sensitive information. When someone calls you unexpectedly, never share sensitive information like your bank password, PIN, or a one-time login code – even if they say they’re from your bank. Banks may need to verify personal information if you call them, but never the other way around.
  • If there are any red flags, hang up and call the number of your local bank office to confirm the request.

  • Slow down – think before you act. Acting too quickly when you receive phishing text messages can result in unintentionally giving scammers access to your bank account – and your money. Scammers want you to feel confused and rushed. We will never threaten you into responding or use high-pressure tactics.
  • Never click on a link sent via text message – especially if it asks you to sign into your bank account.
  • Never send personal information via text

  • Zelle Security
  • You should never send money using Mobile Payment Systems like Zelle to:
    • Anyone who claims to be from a government agency
    • Any stranger, no matter what reason they give
    • A telemarketer trying to sell you something
    • Anyone claiming your account is compromised
    • Unauthorized, unverified cryptocurrency sites or salespeople
    • Anyone asking you to send money to yourself

Did you:

  • Win a prize and were told to send back taxes and fees?
  • Get paid as a secret shopper and were told to wire back money?
  • Sell an item online and the buyer insists on using Zelle or overpays?
  • Asked to send a small amount to someone in order to receive a larger amount?

And then you:

  • Got a check
  • Were asked to send money
  • Were told an overpayment occurred then asked to send a portion back

Here’s what to do:

  • Talk to someone you trust and contact your bank before you act.
  • Never take a check for more than your selling price.
  • Never send money back to someone who sent you a check.
  • Sign up for text alerts in the CB2Go app.