FAQs

Switching to Community Bank is easy. Visit one of our offices, and our friendly staff will guide you through the process. You will need to provide identification and some basic information. We’ll help you transfer your existing accounts and set up any new services you need.

You can order both personal and business checks through our secure online portals:

• Personal Checks: Visit Order My Checks to easily reorder your personal checks.
• Business Checks: Visit Clarke American to order checks for your business accounts.

Applications for employment are available at your local Community Bank office or visit our careers page. Community Bank (Company) is an Equal Opportunity Employer and is committed to providing a work environment that is free of unlawful discrimination of all types. It is the Company’s policy that all applicants for employment and staff members will be considered and treated without regard to race, color, sex, marital status, pregnancy, religion, age, national origin, disability, genetic information, veteran status or any basis of discrimination made unlawful by applicable state or federal law. It is further the policy of the Company to provide a work environment free from harassment on the basis of race, color, sex, marital status, pregnancy, religion, age, national origin, disability, genetic information, veteran status, or any other unlawful criteria. Any such harassment is contrary to and prohibited by Company policy.

If your debit card has been lost or stolen, call our emergency number 1-866-703-2255. Once in the automated service, press 4.

If you suspect fraudulent activity on your account, contact our customer service immediately at 1 (866) 217-3305. Monitor your account for any unauthorized transactions and report them as soon as possible. We will guide you through the steps to secure your account.

Phishing is a fraudulent attempt to obtain sensitive information such as usernames, passwords, and credit card details by pretending to be a trustworthy entity in electronic communications.

Community Bank does not request personal information about you via email. If you receive an email asking for personal information, it is likely a phishing attempt.
To protect yourself from phishing attempts:

• Never share personal information through email.
• Verify the sender’s email address and look for inconsistencies.
• Be cautious of emails with urgent requests or threats.
• Use security software and keep it up to date.

Before traveling outside the United States, please contact your local Community Bank office or call 1-866-217-3305 to inform us of your travel plans.

If you reach a recording, please leave a message. Someone will return your call as soon as possible.

To protect our customers’ accounts from fraudulent activity, we have blocked all foreign transactions outside the USA and, occasionally, some states within the US. By notifying us, we can lift any applicable block on your card to avoid the inconvenience of rejected transactions.

If you don’t notify us, your Community Bank Debit Card transactions may be blocked, leading to rejected transactions while you are traveling.

CB2GO mobile banking allows you to conveniently, safely, and securely use your mobile phone to bank with Community Bank anytime, anywhere. With CB2GO, you can:

• Check your account balance
• Review transaction history
• Pay your bills
• Make deposits
• Transfer funds between accounts
• Make person-to-person payments

If you already have online banking:

1. Download the Community Bank App from your iPhone or Android device.
2. Log in using your Community Bank online banking ID.

If you don’t already have online banking:

If you don’t have internet banking and would like to start using CB2GO mobile banking, visit one of our customer service representatives and tell them you would like to start using CB2GO.

If you need to reset your online banking password, click on the “Forgot Password” link on the login page. Follow the prompts to verify your identity, and you will be able to reset your password securely.

Now is a great time to say goodbye to the paper clutter, and start receiving your bank statements by e-mail. With eStatements from Community Bank, you can enjoy the benefits of getting your checking and savings account statements by e-mail. Here’s how:

If you already have internet banking:

• Log on to your account at CommunityBank.net
• Select the e-statements tab
• Follow the on-screen instructions

If you don’t have internet banking:

• Click here to learn how to sign up.
• Visit one of our customer service representatives and tell them you would like e-statements. Find your nearest location here.